Frequently asked Questions;

Are your jewelry pieces Eco-Friendly?

All jewelry pieces are made with as little plastic and harmful materials as possible. Most materials used are metals, shell, precious gems, stones, and plant based strings.

Can I make payments for my purchase?

I offer Klarna on my website

Can I hold an item?

All OOAK items are first come first serve

How much is shipping/Tax?

Shipping/Taxes are automatically estimated at checkout.

Can you ship Internationally?

Not at this time. Only U.S., Mexico, and Canada due to Customs. If you have a friend who can help get the item to you, we can send it to them and then they can send it to you. (Tariffs may affect myshipping to outside of U.S.)

What happens if my item arrives broken?

As long as damage can be confirmed to have been by shipping or production company within 48 hours of items arriving to your address, please reach out via the contact page. Please make sure to always record yourself opening your package when it arrives. Failure to show that it was broken during shipping or by production company will unfortunately result in you needing to repurchase the item.

Jewelry is lifetime guarantee. If the shell pendant, bead(s) break, or the strand wears out and snaps I will fix the necklace free of charge, including shipping costs. If you want to add or change anything about the necklace during repairs, it will cost extra.

What happens if I get a mug/blanket/etc. and it has imperfections?

Please Reach out via the contact page and I will have a new one shipped out free of charge after confirming imperfection/damage.

Can I get a custom necklace?

I am not open for custom pieces at this time

Can I get a copy of another necklace/jewelry piece?

I do not and will not make copies/replicas of my pieces or of others’ pieces/designs.

Who do you ship through?

Walleye Grotto will be shipping parcels through the USPS. Any third party companies used for out of house made items will be at the discretion of the company and who they use for shipping. Please message via the contact page within 24 hours of purchasing a OOAK item if you need to use a different shipping company.